Data Privacy Policy
This page explains how we collect, use and protect personal information when you interact with Sloty. It outlines the categories of data we hold, the purposes for processing, and the safeguards we apply to keep information secure and compliant with UK data protection law and the EU-UK General Data Protection Regulation framework. Clear guidance is provided on your rights, how to manage preferences and how to contact us about privacy concerns. Transparency and lawful handling are central to our approach as we support account management, payments, regulatory checks and responsible gaming measures.
Types of data we collect
Personal and account data
- Name, date of birth, address and contact details provided when you register an account. We use these details for identity verification and to confirm eligibility to play.
Payment and transactional data
- Card, bank or e-wallet details, deposit and withdrawal records, and transaction history. This information helps us process payments, reconcile accounts and comply with anti-money-laundering requirements.
Technical and usage data
- IP address, device identifiers, browser type, game activity and session logs. Such data supports fraud detection, system performance and the delivery of a secure service.
Marketing and preference data
- Communication preferences and consent choices. Where consent is given, we may contact you with service updates and promotional messages, which you can manage or withdraw at any time.
How we use your information
Account administration and security
- Processing is necessary to operate your account, perform KYC checks and prevent unauthorised access. Our compliance checks support licensing and regulatory obligations in the UK.
Payments and fraud prevention
- Transactional data is used to manage deposits and withdrawals, detect suspicious activity and investigate disputes. We may retain records to satisfy financial crime prevention rules.
Service improvement and analytics
- Aggregated and anonymised usage data informs platform maintenance and helps us identify technical issues. Personal data is only processed for analytics where lawful and proportionate.
Legal bases and retention
Lawful basis explanations
- Processing is carried out under legal obligation, contract performance, legitimate interests and, where applicable, consent. Specific purposes will be explained at point of collection.
Retention periods
- Records are retained for as long as necessary to meet regulatory, accounting and dispute-resolution needs - typically transaction and verification data is held for up to 7 years in line with UK financial rules, unless a different period is required.
Data sharing and transfers
Third-party processors
- Payment providers, identity verification services, customer support platforms and analytics partners may process data on our behalf. Contracts require appropriate data protection safeguards.
Regulatory and legal disclosure
- We may disclose information to regulators, law enforcement or courts where required by UK law or to prevent harm. International transfers outside the UK/EEA are protected by appropriate safeguards such as standard contractual clauses.
Security measures
Encryption and access controls
- Personal data in transit is protected by TLS, and stored information is secured with role-based access controls, regular audits and staff training. Incident response procedures are in place to address breaches promptly.
Cookies and tracking technologies
Types and purposes
- Cookies and similar technologies support essential site functions, remember preferences and enable analytics. Consent banners allow you to accept or manage non-essential cookies. Details are available in our cookie policy.
Your rights
Access, correction and deletion
- You can request access to, rectification or erasure of your personal data, restrict or object to processing and request portability where applicable. Consent-based communications can be withdrawn at any time.
Making a complaint
- Contact our support team to exercise rights or raise concerns. If unresolved, you have the right to lodge a complaint with the UK Information Commissioner’s Office.
Updates and contact
Policy changes and notifications
- Material updates to this privacy policy will be published on our site and, where appropriate, notified by email. For privacy enquiries please contact our data protection team via the support channels shown on our website.